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22 July 2012

Freshers (B.E/B.Tech) - Graduate Trainee Support Engineer at SonicWALL

Qualification : BE/B.Tech

Experience :

Location : Bangalore
SonicWALL Info security Pvt Ltd (wholly owned by SonicWALL Inc., USA) is hiring Graduate Trainee Support Engineers for their global technical assistance centre (TAC) in Bangalore.
--> Responsible for providing technical support across SonicWALL product lines via Phone/Chat & Emails in 24x7x365 days environment.
--> Assist customers with deployment of SonicWALL network security products like Firewall/IPS and VPN solutions.
--> Provide technical solutions and workarounds for end users on the Level 1 Calls on respective product line.

Desired Candidate Profile:
--> Willing to work in 24x7 environment in night shifts.
--> Good understanding of LAN/WAN topologies and technologies.
--> In-depth knowledge of OSI Model, TCP/IP, IP subnetting, Network Security basics, Routing, Switching and basics of IPV6.


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