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14 September 2012

FIS Hiring Freshers For IT Help Desk

Company Name:     Fidelity National Information Services, Inc.(FIS)

Website:          www.fidelityinfoservices.com/fnfis

Qualification:    B.Sc, BCA, BE, B.TECH

Experience:       Freshers / 1 year

Work Location:

Job Description:

FIS Hiring Fresher willing to work in NIGHT Shift for our  ITSD- Legacy EFD Help-desk. Should have good communication.

Desired Profile:

--> Manage Stand Alone Shifts during weekdays and weekend shifts ensuring timely completion of e-mails and voice responses

--> Sharing of Process Knowledge with the team and enhancing process documents (Procedures, SOP's, Escalation. etc)

--> Responsible for Fulfillment and Ticket Follow Up to reduce Customer Complaints

--> Work Allocation for e-mail responses

--> Responsible for supervisory calls during stand alone shifts.

--> Candidates with MCSE/CCNA certifications preferred.

How To Apply:

Apply Here

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