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16 September 2012

Genpact Hiring B.E / B.Tech Freshers as Process Associates



Company Name:      Genpact

Website:           www.genpact.com     

Qualification:     B.E / B.Tech

Experience:        Freshers 

Location:          Hyderabad   

Job Role:          Process Associate / Developer - Technical Support   



Desired Skills & Experience:



1. Tech Graduates – BE, B.Tech, or others with Computers as Major preferred. All other other Graduates can also apply except MCA's

2. Freshers or Telesales/Customer Support/Technical Support in a BPO – 12 months onwards

3. Well developed Negotiation skills (Verbal & Written).

4. Must possess knowledge of:- Internet Explorer, Windows NT / 95 / 98 / 2000 / XP & TCP/IP (Networking)

5. Flexible to work in 24/7 shifts



Job Description:



1. Answer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.

2. Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.

3. Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.

4. Document & add new issues/solutions to Knowledge Management Repository.

5. Utilize professional techniques to retain & delight customers.

6. Use of soft skills - Listen, Empathy, Courtesy etc.

7. Provide quality service & resolve concerns efficiently & professionally.

8. Successfully handle customer queries on Network/Operating Systems/MS Office/Internet Explorer related problems.

9. Provide telephone & email based technical troubleshooting assistance. Meet customer defined levels of Quality in Operations


How To Apply:


Apply Here

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