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7 October 2012

Convergys Recruitment For Freshers - Technical Support Representative

Company Name: Convergys

Website: www.convergys.com

Qualification: Any Graduates - Any Specialization

Experience: Freshers or Experienced

Location: India-Maharashtra-Thane

Job Role: Technical Support Representative

Job Description:

- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service.

- Support customers across Telecommunication, Financial Services, Healthcare, Technology vertical.

- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.     

- Meet customer requirements through first contact resolution.

- Work in a 24x7 work environment; rotational /night shifts and no fixed weekly offs.

- Clarify customer requirements; probe for and confirm understanding of requirements or problem.

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

- Listen attentively to customer needs and concerns; demonstrate empathy.

- Confirm customer understanding of the solution and provide additional customer education as needed.

- Prepare complete and accurate work and update customer file.

Desired Candidate Profile:

- College Graduates (any stream) – Fresher or Experienced ‘or’ High school pass with minimum 1 year of experience in an international call center

- Should have excellent communication and English speaking skills

- Knowledge of basic computer operations.

How To Apply:

Apply Here

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