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6 November 2012

BMC Software Recruitment For Technical Support Analyst

BMC Software Recruitment For Technical Support Analyst

Company Name:    BMC Software

Website:         www.bmc.com

Qualification:   BS degree in CS

Experience:      Freshers/Experienced

Location:        Pune

Job Role:        Technical Support Analyst
BMC Software Recruitment For Technical Support Analyst

Duties/Responsibilities of Position:
BMC Software Recruitment For Technical Support Analyst

• Respond to and resolve all customer inquiries (via phone, e-mail, web)

• Maintain high level of customer satisfaction

• Maintain clear and concise ticket documentation with all required data and fields

• Escalate service requests and issues appropriately

• Exercise independent thought within defined procedures and practices

• Manage priorities and act on factors that create priorities

• Prepare for and support new products within technical area

• Generate Knowledge Base entries
BMC Software Recruitment For Technical Support Analyst


Experience/Education Required/Desired:
BMC Software Recruitment For Technical Support Analyst

• BS degree in CS or related technical field OR equivalent experience in programming software for systems and/or applications.



How To Apply:


BMC Software Recruitment For Technical Support Analyst
Apply Here

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