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18 December 2012

IBM Recruiting Freshers For The Position Of Quality Assurance

 
 IBM Recruiting Freshers For The Position Of Quality Assurance
Company Name:        IBM

Website:         
www.ibm.com

Qualification:
    Any Graduate   

Experience:
    0 - 1 Year

Location: 
       Bangalore

Job Role:
    Quality Assurance

Job Description:
 IBM Recruiting Freshers For The Position Of Quality Assurance
- Performing Quality Tele Monitoring & Ticket Quality Checks.

- Support team in achieving Customer Satisfaction target for assigned team.

- Creating a quality culture, keeping people focused on understanding the customers needs

- Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.

- Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan

- Analise Root causes for dissatisfaction and design solutions to address these root causes.

- Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target.

- Comes up with solutions that addresses or exceeds customers needs and expectations.

- Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given

- Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.

- Ensure team is focused on updating tickets frequently.

- Regularly present to team and management team on Quality Improvements.

- Assist the team with the excellent handling of ticket records by the team.
 IBM Recruiting Freshers For The Position Of Quality Assurance

Desired Profile:


- Customer service orientation,

- Excellent Feedback Skills

- Structured thought process

- Excellent Communication and

- presentation skills

- Bachelor's Degree in Information Technology

- At least 6 months experience in Technical Exposure to MS Office

- At least 6 months experience in Exposure in Networking and Operating Systems

- At least 6 months experience in Operations Management

  IBM Recruiting Freshers For The Position Of Quality Assurance
 
How To Apply :
  IBM Recruiting Freshers For The Position Of Quality Assurance

Apply Here

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