IBM Recruiting Freshers For The Position Of Quality Assurance
Company Name: IBM
Website: www.ibm.com
Qualification: Any Graduate
Experience: 0 - 1 Year
Location: Bangalore
Job Role: Quality Assurance
Job Description: IBM Recruiting Freshers For The Position Of Quality Assurance
- Performing Quality Tele Monitoring & Ticket Quality Checks.
- Support team in achieving Customer Satisfaction target for assigned team.
- Creating a quality culture, keeping people focused on understanding the customers needs
- Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.
- Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan
- Analise Root causes for dissatisfaction and design solutions to address these root causes.
- Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target.
- Comes up with solutions that addresses or exceeds customers needs and expectations.
- Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given
- Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.
- Ensure team is focused on updating tickets frequently.
- Regularly present to team and management team on Quality Improvements.
- Assist the team with the excellent handling of ticket records by the team. IBM Recruiting Freshers For The Position Of Quality Assurance
Desired Profile:
- Customer service orientation,
- Excellent Feedback Skills
- Structured thought process
- Excellent Communication and
- presentation skills
- Bachelor's Degree in Information Technology
- At least 6 months experience in Technical Exposure to MS Office
- At least 6 months experience in Exposure in Networking and Operating Systems
- At least 6 months experience in Operations Management
IBM Recruiting Freshers For The Position Of Quality Assurance
How To Apply :
IBM Recruiting Freshers For The Position Of Quality Assurance
Apply Here
Website: www.ibm.com
Qualification: Any Graduate
Experience: 0 - 1 Year
Location: Bangalore
Job Role: Quality Assurance
Job Description: IBM Recruiting Freshers For The Position Of Quality Assurance
- Performing Quality Tele Monitoring & Ticket Quality Checks.
- Support team in achieving Customer Satisfaction target for assigned team.
- Creating a quality culture, keeping people focused on understanding the customers needs
- Propose new actions to improve productivity and share best practices with the Assistant Manager and Operations Manager of the team.
- Ensure that Customer Satisfaction remains a focus item by working with and updating the monthly CSAT Action plan
- Analise Root causes for dissatisfaction and design solutions to address these root causes.
- Support Assistant Managers and Operations Managers in driving the CSAT action plan and ensure actions are completed and on target.
- Comes up with solutions that addresses or exceeds customers needs and expectations.
- Own and drive the Quality Call Process (call monitoring) and ensure feedback is being given
- Own and drive the Documentation Check Process (ticket checks) and ensure feedback is being given.
- Ensure team is focused on updating tickets frequently.
- Regularly present to team and management team on Quality Improvements.
- Assist the team with the excellent handling of ticket records by the team. IBM Recruiting Freshers For The Position Of Quality Assurance
Desired Profile:
- Customer service orientation,
- Excellent Feedback Skills
- Structured thought process
- Excellent Communication and
- presentation skills
- Bachelor's Degree in Information Technology
- At least 6 months experience in Technical Exposure to MS Office
- At least 6 months experience in Exposure in Networking and Operating Systems
- At least 6 months experience in Operations Management
IBM Recruiting Freshers For The Position Of Quality Assurance
How To Apply :
IBM Recruiting Freshers For The Position Of Quality Assurance
Apply Here