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19 January 2013

HCL Walkin Drive For B.E/B.Tech Freshers

HCL Walkin Drive For B.E/B.Tech Freshers
Company Name:       HCL Infosystems Ltd.

Website:         
www.hclinfosystems.com

Qualification:
        Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization

Experience:
     0 to 1 Year

Location: 
        Noida

Job Role:
Customer Support Executive, Opening(s): 50

Job Description:


Profile:


- Responsible for handling the issues from the customer.

- Take inbound based voice calls.

- Resolve the issues and provide trouble ticket to the customer.

- Make entries in the CRM regarding the issue and the resolution offered.

- Update the CRM on a daily basis.

- Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.

Skills:


- Excellent Communication Skills with an ability to convince.

- Effectively introduce products & services

- Understand customer tones & be deft in handling customer queries

- Problem solving Skills

Responsibilities:


- Responsible for handling the issues from the customer.

- Take inbound based voice calls.

- Resolve the issues and provide trouble ticket to the customer.

- Make entries in the CRM regarding the issue and the resolution offered.

- Update the CRM on a daily basis.

- Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.



Walk-in Details:


Walk-in Date:  21st , 22nd , 23rd , 24th and 25th January 2013.

Timing:
11.00 AM to 4.00 PM

Venue :
HCL Infosystems Limited

D-233, Sector 63, Noida

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