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25 February 2013

Ericsson Hiring BE, B.Tech and MCA Freshers as Support Engineer


Ericsson Hiring BE, B.Tech and MCA Freshers as Support Engineer
Company Name:   Ericsson

Website:                www.ericsson.com

Qualification:         BE/B.Tech , MCA

Experience:           Freshers

Location:                Chennai

Job Role:                Support Engineer


Job Description:

- The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

Responsibilities and Tasks:

- Customer Issue handling

- Handling of proactive support

- Software Update Management (SUM) handling

- Knowledge Management Tool (KCS) Coaching

- Remote Service Gateway (RSG) Coaching

Qualifications:

- Core Competences

- Database & Unix - Working experience

- Negotiation & Argumentation skills

- Administrative skills 

- Planning & Organizing skills

- Problem solving & strategic thinking

- Presentation & communication skill

- Software support 

- Network level competence

How To Apply:

Apply Here

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