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25 February 2013

Tesco HSC Hiring Contact Centre Officer @ Bangalore

Tesco HSC Hiring Contact Centre Officer  @ Bangalore
Company Name:   Tesco Hindustan Service Centre (HSC)

Website                  www.tescohsc.com

Qualification:         BE/B.Tech

Experience:           0-2 Years

Location:                Bangalore

Job Role:                Contact Centre Officer


Job Description:

- Monitor alarms for all refrigeration units across all Tesco stores.

- Analyze the alarms and outbound the stores to provide the details.

- Ensure the alarm details are passed on to the store within 60 mins from the time it reaches high or highest priority to avoid stock loss.

- Raise work order numbers in case of critical issues so that the engineer can visit the store and check the units. 

- Manage the duty phone, as we get calls from the stores and contractors updating us about their works on refrigeration units.

- Handle escalations from the store by investigating the issue and providing accurate details about the alarms received and managed.

Desired Profile:

- Candidate should be a BE/BTech graduates

- Candidate have good communication skills

How To Apply:

Apply Here

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