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27 February 2013

Xerox Corporation Recruiting Freshers as Jr.Analyst @ Banglore

Company Name:       Xerox Corporation

Website:          www.xerox.com

Qualification:        Graduates

Experience:     Freshers

Location:         Bangalore

Job Role: Tech Helpdesk Jr. Analyst




Job Description:

- May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution

- Applies understanding and knowledge of information systems products and services to assist users

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Coordinates referrals to appropriate technical, professional, or service personnel

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Provides functional or task leadership

- Coordinates special projects and system upgrades

- Briefs customers and/or management on the status of resolution efforts

- Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel

- Recommends system or process improvements, including procedures, training, and enhanced documentation

- All other duties as assigned Learns to use professional concepts.

- Applies company policies and procedures to resolve routine issues.

- Works on problems of limited scope.

- Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

- Builds stable working relationships internally.

- Normally receives detailed instructions on all work.

- Typically requires no previous professional experience.


How To Apply:

Apply Here

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