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13 March 2013

CGI Off Camous For 2012 Freshers on 23 March @ Chennai



Company Name: CGI

Website:              www.cgi.com

Qualification:       BE/B.Tech (All Branches)

Experience:         Freshers

Job Location:       Bangalore, Chennai

Job Role:              Technical Support

Event date:          23 Mar 2013

Last date:             18 Mar 2013

Salary Offered:    Rs.220000/-





Job Description:



CGI Recruitment For 2012 Freshers (BE, B.Tech - All Branches) On 23rd March 2013 - Bangalore, Chennai


- Providing a positive image of the company through your role as the first point of contact with customers.

- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.


- Add value to your team environment by being enthusiastic and maintaining a positive attitude 


- Log calls via the appropriate call logging system and provide appropriate level of technical fix.


- Set the right expectations to customers in line with the client SLA.


- To achieve all team and personal performance goals as defined by the company.


- Ensure calls returned to Service Desk are reassigned without delay.


- Monitor related incidents. h


- Monitor ‘Unresolved calls’ in the team’s queue.


- Adhere to ISO9000 and ISO27001 procedures.


- Be ready to work in rotational shifts as required.


- Comply with all company and unit policies.


Eligibility:



- 2012 batch BE/B.Tech (All branches)

- Good communication skills (English)

- Basic knowledge on Microsoft Windows Operating System, MS Office


How To Apply:



Apply Here

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