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27 March 2013

IBM Walkin Event for Technical Voice Support on 26, 27, 28, 29 & 30 March @ Hyderabad



Company Name: IBM India

Website:              www.ibm.com

Qualification:       Any Graduate

Experience:         Freshers / Experienced

Location:              Hyderabad

Job Role:              Associate/ Senior Associate - (Technical)





Job Description :



IBM Walkin Event for Technical Voice Support on 26, 27, 28, 29 & 30 March

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

# Remote Infrastructure support delivery
# perform problem cause analysis
# Resolve routine customer problem
# Ability to Identify Opportunity & Implement Process Improvements
# has technical experience and skills in the areas of problem determination, creativity and analysis.
# Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:


# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Excellent customer service orientation
# Neutral accent


Walk-in Details:



Walk-in Date & Time:
  26, 27, 28, 29 & 30 March 2013 b/w 10 AM - 4 PM

 

VENUE DETAILS:


IBM India Pvt. Ltd,

Wing A Building No 3,

Raheja Mind Space, Hitech City,

Apiic Software layout, 

Madhapur, Hyderabad - 500081

Contact person:
Deepak / Chethan Ramesh

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