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23 April 2013

"IBM" Off-Campus Drive For Freshers 2011,2012 Batch On 29th April @ Bangalore

Company Name:  IBM India

Website:             www.ibm.com

Qualification:       Any Degree

Experience:        2011 and 2012 Pass outs

Location:            Hyderabad/Bangalore

Job Description:

"IBM" Off-Campus Drive For Freshers 2011,2012 Batch On 29th April @ Bangalore

* Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

* Remote Infrastructure support delivery

* Perform problem cause analysis

* Resolve routine customer problem

* Ability to Identify Opportunity & Implement Process Improvements

* Has technical experience and skills in the areas of problem determination, creativity and analysis.

* Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:

# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

# Browser Support - Internet Explorer

# Strong computer skills required

# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

# Excellent oral and written communication skills.

# Excellent customer service orientation

# Neutral accent

Desired Skills:

# Ability to identify basic hardware parts and aware of basic hardware concepts

# User level familiarity with at least one e-mail client - Outlook, Notes etc..

# Skilled in commercially standard software applications and major desktop operating systems.

# Awareness of basic networking concepts and technologies.

# Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion:

# Any Degree with Consistent academic record of a minimum of 60% in X, XII, UG and PG (if applicable).

# Flunecy In Communications Skills (both spoken and written)/ soft skills

How To Apply:

Apply Here

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