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28 May 2013

"HCL" Walk-in for Freshers 2011 & 2012 Passed Out Only On 1st June @ Chennai

Company Name:       HCL Technologies Ltd.

Website:                   www.hcl.com

Qualification:            BE,B.Tech,BCA,B.Sc

Experience:               0 - 1 Years

Location:                   Chennai

Job Role:                  Freshers

Job Description:

HCL Walk-in for Freshers 2011 & 2012 Passed Out Only On 1st June 2013

* Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users
* Identify, evaluate and prioritize customer problems and escalations
* Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
* Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any)
* Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's
* Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact
* Administer and provide User account provisioning & activities
* Assign work orders / incidents to appropriate support teams and follow up until closure.
* Route problems to internal 2nd and 3rd level IT support staff
* Escalate complex problem to appropriate support specialists
* Routine maintenance updates with other IT staff and business units
* Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution
* Participate in on-going training and departmental development
* Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

 Education requirements :

* B.Tech (CS/IT/EEE/ECE/E&I) , BCA/ B.Sc. - (CS / IT / Mathematics / Statistics)
* 60% throughout in academics
* No current backlogs
* 2011 &2012 pass out

Terms & Conditions :

* Willing to sign Service agreement (As applicable)
* Willing to relocate, if required
* Willing to work in 24*7 environment
* CTC of 1.8 L

Walk In Details:

Walk In Date: 1st June 2013

Walk In Time:  10 AM 



50-53,Greams Road First Floor M.N.Office Complex


India 600006.

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