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27 June 2013

"Celebron Solutions" Hiring Freshers For Technical Support @ Indore


"Celebron Solutions" Hiring Freshers For Technical Support @ Indore
 Company   Celebron Solutions

Website     www.celebron.com

Eligibility   UG/G/PG

Experience 0 - 1 yrs

Location     Indore

Job Role   Technical Support (International Voice)

JOB SUMMARY:

 "Celebron Solutions" Hiring Freshers For Technical Support @ Indore

Company Profile :

Celebron solutions offers expert consulting services in the areas of outsourcing, human resources, business optimization and automation while also providing implementation support at each stage of strategy rollout and execution. Celebron specializes in providing customized and effective business solutions to cater to varied business needs.
Job Description :
  • Provide Voice based troubleshooting support to customers over remote software and resolve Technical queries based on customer’s query.
  • Deliver Technical Support to Netgear customers over remote troubleshooting and chat support.
  • This can be related to any computer/peripherals/networking related issues.
  • They will also be responsible for handling customers’ post registration technical queries, providing post-sale customer service.
  • Help in achieving SLA’s specially AHT and FCR.
  • Communicate Quality standards and maintain customer satisfaction Index.
  • Mentor and train the agents on latest issues.
  • Should come up with new troubleshooting techniques.
If you would like to explore this opportunity then please respond to us immediately with an updated word document resume mail to:pavan.celebron@gmail.com or call to 8885089812

Contact Name : Pavan
Contact Details : Pavan@celebron.com

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