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18 July 2013

"HP" Hiring Freshers As Technical Support Representative @ Bangalore

"HP" Hiring Freshers As Technical Support Representative @ Bangalore

Company   HP

Website    www.hp.com

Eligibility   Any Graduate/PG

Experience 0 - 3 yrs

Location     Bangalore

Job Role     Technical Support Representative


 "HP" Hiring Freshers As Technical Support Representative @ Bangalore
Company Profile :

We are in a multi-year journey to turn HP around, and we have put in place a plan to restore HP to growth. We know where we need to go, and we're making progress.
We continue to drive product innovation in our core markets, with a focus on cloud, security, and big data.
We see big opportunities ahead, and we are well positioned to take advantage of these opportunities with our remarkable set of assets and strengths. We have the people, the plan, and the foundation in place to help us succeed on the next phase of the journey.”

Job Description :

Generally responsible for resolving operating system / Hardware (Desktops/Notebooks) & Network related issues.
Expected to follow the Work Instructions as per geography to meet operational metrics.
Expected to provide E2E support to customers for better customer experience.

Skills & Knowledge :

Technical Support Representative should be well versed with operating systems and Hardware Components.
He /She should upgrade technical skills with changing technology and should acquire technical certifications as per the business & career development.
Superior skills in both written and verbal communication.
Experience in customer facing role either remote or face to face.
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
Problem solving skills.
Accuracy in data entry.
Excellent fluency in language to be supported.

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