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17 September 2013

"Hewlett-Packard" Hiring Freshers As Technical Support Engineer @ Bangalore

"Hewlett-Packard" Hiring Freshers As Technical Support Engineer @ Bangalore

Company        Hewlett-Packard

Website          www.hp.com

Eligibility        Bachelor’s degree in computer science, information systems

Experience     Freshers

Location          Bangalore

Job Role         Technical Support Engineer 

 "Hewlett-Packard" Hiring Freshers As Technical Support Engineer @ Bangalore

Company Profile :

HP is the world's largest provider of information technology infrastructure, software, services, and solutions to individuals and organizations of all sizes. Ranked 10 on the Fortune 500 list for 2012, HP brings together a portfolio to serve more than 1 billion customers in over 170 countries on six continents. HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
At HP, we live for the big idea, the next great discovery. "Invent" is more than a word: it’s who we are. Our innovations in the key strategic areas of Big Data, Cloud, Mobility, and Security help shape the technology industry. Everything we do, we do to make technology more practical, usable, and valuable to our customers. Are you ready to give your career the boost it deserves?
Key Responsibilities :
Work from a standard protocol, utilizing a documented process to respond to customer issues
Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Collaborate across teams to resolve issues and help reproduce issues in lab environment
Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields
Experience with technical support and/or hardware and software computing, storage, and peripheral devices
Knowledge and/or experience with updating Knowledge Management systems
Passion for technology
Eager, quick learner with strong team-work spirit
Excellent oral and written English communication skills
Desired Profile:
Experience with troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience
E-support experienc

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