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15 September 2013

"Schneider Electric" Hiring Freshers For Support Center Analyst @ Bangalore

Company        Schneider Electric India Pvt. Ltd

Website          www.schneider-electric.com

Eligibility        Any Graduate

Experience     Fresher

Location         Bangalore

Job Role        Support Center Analyst


 "Schneider Electric" Hiring Freshers For Support Center Analyst @ Bangalore

Company Profile :

Have you ever dreamed of improving your bottom line while consuming less energy and without a power outage? We can help you solve this problem with solutions to make energy safe, reliable, efficient, productive and green from plant to plug.

Job Description :

IT Service desk analyst provides comprehensive First Level support to all Schneider Electric employees for efficient resolution of issues and requests related to S/W , H/W , Infrastructure , Telephony.
This position requires the analyst to handle the reported issue (via Phone , Web incident and Email ), documenting , researching , and provide technical troubleshooting assistance to end users across all business units
Take ownership of all Customer interactions , establish appropriate expectation , and provide timely feedback to end users for escalated issues and educate them on response time on escalated issues
Identify underlying problems liase with respective Level 2 support and contribute for permanent resolution of the same. Record all instance in the Remedy ITSM tool and adhere to internal process and policy to update the record.
Adhere to internal Policies and Procedure while handling customer issues and service reqeusts and get the resolution in adherence to agreed Service Level
Undergo regular training to improve skill set required for the job function. Collaborate with the team to share knowledge, update and share the same on the Knowledge base site.
Understand business needs and adapt to the new changes and dynamic environment and contribute actively to any project deployment of the OS team

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