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25 October 2013

"CA Technologies" Hiring Freshers As IT Customer Support Analyst @ Hyderabad


"CA Technologies" Hiring Freshers As IT Customer Support Analyst @ Hyderabad


"CA Technologies" Hiring Freshers As IT Customer Support Analyst @ Hyderabad


Company Name  :  CA Technologies

Qualification       : BE,B.Tech

Experience        :  Freshers

Job Location      : Hyderabad

Job Role           :  IT customer Support analyst 


Job Description:

* Work in either Service Desk or on the client site to coordinate, diagnose and troubleshoot incoming employee calls or incident tickets.
    
* Provide highly visible customer support through the performance of onsite installation, as well as overseeing any necessary diagnosis, troubleshooting, service and repair of complex equipment and systems.
    
* Provide support services to employees with information technology issues involving applications or data, and educational technologies.
    
* Provide timely resolution of problems or escalation on behalf of customer to appropriate personnel, and provides case status updates to management and end-users.
    
* Develop, document and implement standard operating procedures and customer service guidelines.
    
* May be involved in supporting conferences and large training meetings of users in one location. During these times, local support is critical and provides proactive time for upgrades, maintenance, etc.
    
* Make routine or required customer actions to meet customer needs. Respond promptly and accurately to customer complaints, inquiries and requests for information and coordinate appropriate follow-up. May handle escalated issues passed on from co-workers or subordinates.
    
* During times of emergencies, outages and project planned work; be on call and available until the event is addressed. During system conversions, extra effort may be required in order to ensure the roll out of the system is successful.
    
* Perform other job-related duties as assigned.

How To Apply:

Apply Here

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